What to Do When the Water Meter's Operation Seems Suspicious

The Human Rights Defender has published a guide aimed at raising consumer awareness in the water supply sector. It is based on observations from the Defender's office and the study of applications and complaints addressed to the Defender.

The guide includes answers to questions that citizens most frequently raise in their applications and complaints to the Defender.

In particular:

• 1. Does "Veolia Water" LLC have an obligation to respond to subscriber inquiries?
• 2. Within what timeframes and where is the water meter installed at the applicant's residence?
• 3. How is the volume of service provided by the water meter calculated?
• 4. What to do when low-quality water is supplied from the tap?
• 5. What to do if you disagree with the payment bills from "Veolia Water" LLC?
• 6. What to do when the water meter's operation seems suspicious?
• 7. What responsibility does the subscriber bear for violations concerning the water meter?
• 8. How long can the water supply interruption last, and what obligations does the provider have during that time?
• 9. What to do if you plan to be away from your residence for an extended period?
• 10. How to file a complaint against the actions of "Veolia Water" LLC?
• 11. In what cases will the Human Rights Defender consider the issue, and who can apply to the Defender, etc.?

It should be noted that if the issue raised by the applicant does not indicate mass violations of human rights or freedoms but is of an individual nature, the Defender may, with the consent of the complainant, transfer it for discussion to the Public Services Regulatory Commission of the Republic of Armenia, periodically obtaining information about the progress of the issue's discussion.